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Returns & Exchanges

Guarantee

All Metalicious jewelry is made to withstand normal wear and is guaranteed for 12 months. If there is a manufacturing defect we will be happy to take a look at your jewelry to determine the cause and replace or re-make it if necessary. Items adjusted by a person or company other than Metalicious will void this guarantee. Items returned for any reason other than a manufacturing fault will not be covered by this warranty. Since our work is handcrafted using fine metals and custom cut gemstones, some variation should be expected. Please contact us if you have any questions.

 

Returns

There are no returns or cancellations on all custom orders, rings ordered in your size or any custom engraved items. We can re-size rings for a fee.

 

Exchanges

For all ready to ship jewelry, we are happy to offer you an exchange or refund within 28 days of purchase. Jewelry must be returned to us in perfect condition and in the original packaging in order for us to process an exchange or refund. Please contact us before your send back a return or exchange to for instructions and a return form.

 

Processing your Refund

Upon receipt of items, the credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply). We will process your refund within 48 hours of receipt. Your credit card company may take 4-7 working days to credit your account.

 

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